Faith O. Olajide
Hagerstown, MD 21742
faitholajide1@gmail.com
Skills & Certifications
Technical Skills
- Windows OS
- Linux
- Active Directory
- TCP/IP Networking
- User Account Administration
- Vulnerability Scanning
- Log Analysis
- Incident Response Support
- Network Troubleshooting
Security & Networking Tools
- Wireshark
- Kali Linux
- Packet Tracer
- Virtual Machines
- Qualys Cloud Agent
- Qualys Cybersecurity Asset Management (CSAM)
Programming
- Python
- SQL
Certifications
- SOCOA 1
- Qualys CA
- Qualys CSAM
- Google Cybersecurity Professional Certificate
Projects
BCR Cyber Range – Defensive Security Project
- Analyzed simulated network traffic and security events in a live cyber range environment to identify suspicious activity and potential threats
- Investigated cybersecurity incidents using Wireshark, Kali Linux, and SIEM platforms to support threat detection and incident response workflows
- Developed detection logic and documented findings from defensive security exercises involving network traffic analysis and threat investigation
- Performed hands-on incident analysis activities aligned with SOC operations and security monitoring practices
Network Security Internship – The Cyber Ledger
- Completed an 8-week defensive security internship focused on network monitoring, intrusion detection, and cybersecurity analysis
- Analyzed network traffic and investigated simulated threats in hands-on security lab environments
- Strengthened practical knowledge of SOC operations, threat detection, and incident response workflows
- Collaborated with mentors and peers to investigate cybersecurity scenarios and communicate technical findings
Senior Design Project – Phishing Mitigation Using Virtual Machines
- Designed and deployed a virtual machine-based phishing simulation environment to demonstrate workplace phishing attacks and cybersecurity awareness concepts
- Utilized Kali Linux and the Social Engineering Toolkit (SET) to simulate phishing campaigns and analyze attacker techniques
- Applied social engineering and malware analysis concepts to evaluate phishing behaviors and strengthen phishing mitigation strategies
- Documented security findings and developed recommendations to improve cybersecurity awareness and user education
Network Traffic & Log Analysis Labs
- Analyzed network traffic and system logs using Wireshark to identify anomalies, suspicious behavior, and potential threats in virtual lab environments
- Conducted vulnerability assessments and intrusion detection exercises using cybersecurity tools and simulated attack scenarios
- Performed incident response simulations focused on threat investigation, log analysis, and remediation tracking
- Documented technical findings and remediation recommendations to support cybersecurity best practices
Active Directory & IT Support Administration
- Supported Active Directory administration for 800+ users through account provisioning, password resets, and access management tasks
- Resolved 20–30+ technical support tickets daily involving Windows systems, applications, printers, and connectivity issues
- Troubleshot endpoint, login, and network-related issues using root cause analysis and documentation procedures
- Maintained technical documentation and knowledge base records to improve support efficiency and issue resolution times
Education
Capitol Technology University – Laurel, MD
Bachelor of Science in Cybersecurity
January 2020 – April 2024
Relevant Coursework
Cybersecurity
- Network Security
- Penetration Testing
- Malware Analysis & Reverse Engineering
- Digital Forensics & Investigation Process
Networking & Systems
- Internetworking with Routers & Switches
- Secure System Administration & Operations (UNIX)
- Operating Systems
Programming & Data
- Programming in C/C++
- Secure Coding
- Database Management
Experience
Capitol Technology University – Laurel, MD
IT Help Desk Technician
May 2022 – August 2024
- Resolved 20–30+ technical support tickets daily in a fast-paced environment, supporting Windows systems, applications, and network issues
- Administered Active Directory for 800+ users, including account provisioning, password resets, and access control
- Troubleshot login, system, and connectivity issues, reducing repeat incidents through root cause analysis and documentation
- Monitored system activity for potential security concerns and escalated suspicious behavior following security best practices
- Documented 100+ incidents and resolutions, improving knowledge base efficiency and response times
Capitol Technology University – Laurel, MD
Cybersecurity Technician
April 2020 – May 2022
- Performed hands-on security analysis in virtual lab environments, including intrusion detection, vulnerability assessment, and threat identification
- Analyzed network traffic and system logs using Wireshark to identify anomalies and suspicious activity
- Conducted vulnerability scans using Qualys tools and supported remediation tracking
- Simulated incident response scenarios to strengthen threat detection and response capabilities
- Documented findings and supported cybersecurity awareness and risk mitigation efforts
Staples – Hagerstown, MD
Service Desk Technician (Tier 1)
March 2018 – April 2020
- Delivered Tier 1 technical support to 50+ customers per week, resolving hardware, software, and connectivity issues
- Troubleshot POS systems, Windows/macOS devices, and peripherals, achieving high first-call resolution rates
- Escalated complex issues following SLA guidelines, ensuring timely resolution and customer satisfaction
- Maintained consistent communication with users, improving overall service experience and issue resolution transparency
Harvest Intercontinental Church – Hagerstown, MD
Operations & Digital Media Systems Specialist
January 2018 – Present
- Supported and maintained AV, livestream, and network systems for weekly services and events with 100+ attendees
- Troubleshot hardware, software, and network issues in real time, ensuring minimal system downtime
- Managed digital records and technical documentation, improving system organization and operational efficiency
- Optimized workflows and system usage, enhancing overall reliability of technical operations