Faith Olajide
📧 faitholajide1@gmail.com | 📞 (240) 469-0970 | 🔗 LinkedIn | 🌐 Portfolio
🔹 Summary
Proficient cybersecurity and help desk technician with 7+ years of experience identifying and mitigating risks across enterprise networks, systems, and applications. Skilled in security policy implementation, threat detection, system hardening, and end-user support. Adept at resolving technical issues and aligning IT solutions with best security practices. Strong communicator and collaborative team player passionate about digital protection and user empowerment.
🎓 Education
Capitol Technology University, Laurel, MD B.S. in Cybersecurity — Graduated April 2024
- Google Cybersecurity Certification — March 2025
- Cybersecurity Asset Manager — March 2025
🛠 Technical Skills
- Security Tools: Splunk, CrowdStrike, Microsoft Defender, Mimecast, KnowBe4, Zscaler, Magnet AXIOM
- Incident Response & Threat Intelligence: SIEM monitoring, IDS/IPS, MITRE ATT&CK
- Network & System Administration: Active Directory, Exchange, MFA, TCP/IP
- Languages & Platforms: Python, C, C++, SQL, Azure, AWS, Google Cloud, HTML/CSS
- Tools: Kali Linux, Metasploit, BurpSuite, Wireshark, Nmap, FTK, EnCase
🧪 Cybersecurity Projects & Achievements
Incident Response Process Development
- Investigated and escalated over 25 anomalies weekly using firewall and system logs.
- Automated triage processes with Python, which improved response time by 35%.
Operations Documentation
- Developed over 10 standardized playbooks and SOPs for incident handling and system configuration.
- Improved team onboarding speed by 50%.
Threat Intelligence & Risk Mitigation
- Analyzed threat feeds daily and coordinated patching efforts with a 100% closure rate on critical vulnerabilities within 72 hours.
💼 Technical Experience
IT Help Desk Technician — Capitol Technology University (May 2022 – Aug 2024)
- Resolved 100+ monthly tickets in ConnectWise with a 98% SLA.
- Managed 200+ Active Directory accounts, MFA setups, and workstation upgrades.
- Led a campus-wide upgrade of 150+ workstations with full device encryption and AV compliance.
- Wrote SOPs used by interns and staff for secure device configuration.
Cybersecurity Technician — Capitol Technology University (Apr 2020 – May 2022)
- Monitored firewall logs for 500+ endpoints, escalating over 20 verified threats monthly.
- Automated daily reports with Python, reducing manual workload by 40%.
- Coordinated patch cycles, increasing monthly compliance from 65% to 90%.
- Maintained 30+ documented SOPs for incident response and hardening.
Service Desk Tier 1 — Staples (Mar 2018 – Apr 2020)
- Resolved 75+ weekly support issues across 14 networks, including POS, desktops, and VPN.
- Reduced escalation tickets by 20% via remote endpoint fixes.
- Supported Active Directory user provisioning and laptop configuration aligned with secure access policies.
- Assisted with POS upgrades and Wi-Fi deployments across enterprise clients.
Cybersecurity Lab Mentor (TA) — University Program (Aug 2023 – Dec 2023)
- Led labs for 40+ students in digital forensics, secure coding, and intrusion detection.
- Guided students in using tools like Kali Linux, Wireshark, and FTK for simulated threat scenarios.
- Collaborated with faculty to update 5+ lab manuals and SOPs to align with NIST/NICE standards.
- Mentored over 10 undergraduates on secure coding practices using C++ and object-oriented programming.
🤝 Volunteer & Activities
- Volunteer: GenCyber Assistant, Cybersecurity Peer Mentor
- President: Creative Juices Art Club (2023–2024)
- Conferences: Capitol Technology HammerCon
- Hackathons: Capitol Tech CTF (2023)
✅ Work Authorization
- U.S. Citizen
- Open to Relocation
- Open to Remote, Onsite, and Hybrid Work