Faith Olajide
📧 faitholajide1@gmail.com | 📞 (240) 469-0970
🔗 LinkedIn | 🌐 Portfolio
🔹 Summary
Cybersecurity graduate with hands-on experience in IT support, security monitoring, and incident response through academic, lab, and enterprise environments. Skilled in Windows and Linux systems, Active Directory, log analysis, vulnerability assessment, and secure system configuration. Strong communicator with a customer-focused mindset and a passion for protecting systems, users, and data.
🎓 Education
Capitol Technology University, Laurel, MD
Bachelor of Applied Science (B.A.S.) in Cybersecurity — April 2024
Certifications
- Google Cybersecurity Certificate
- Google IT Support Certificate
- Qualys Cloud Agent (CA)
- Qualys Cybersecurity Asset Management (CSAM)
- SOCOA I (In Progress)
🛠 Technical Skills
- Security & Analysis: Log Analysis, Vulnerability Scanning, Incident Triage, Risk Identification
- Tools & Labs: Wireshark, Kali Linux, Nmap, Metasploit, Burp Suite, Virtual Machines
- Systems & Networking: Windows OS, Linux, Active Directory, MFA, TCP/IP, DNS
- Programming & Databases: Python (basic), SQL
- Frameworks & Concepts: NIST, CIA Triad, Security Awareness Fundamentals
💼 Technical Experience
IT Help Desk Technician
Capitol Technology University — Laurel, MD
May 2022 – August 2024
- Provided Tier 1 technical support to students, faculty, and staff in a university environment
- Diagnosed and resolved Windows OS, application, and login-related issues
- Assisted with Active Directory account management, password resets, and access troubleshooting
- Documented incidents and resolutions to support efficient issue tracking and escalation
- Supported secure workstation configurations and basic endpoint security practices
Cybersecurity Technician
Capitol Technology University — Laurel, MD
April 2020 – May 2022
- Participated in hands-on cybersecurity labs focused on intrusion detection, log analysis, and threat identification
- Utilized Kali Linux, Wireshark, and virtualized environments to simulate real-world cyber threats
- Assisted with vulnerability assessment exercises and security analysis projects
- Documented findings and supported cybersecurity awareness and education initiatives
Service Desk Tier 1
Staples — Hagerstown, MD
March 2018 – April 2020
- Delivered Tier 1 technical support in a fast-paced customer service environment
- Troubleshot hardware, software, and peripheral issues for end users
- Escalated unresolved issues according to established service-level expectations
- Maintained strong customer satisfaction through clear communication and timely resolution
Cybersecurity Lab Mentor (Teaching Assistant)
University Program
August 2023 – December 2023
- Assisted students with labs covering digital forensics, intrusion detection, and secure system concepts
- Supported hands-on learning using tools such as Kali Linux and Wireshark
- Helped reinforce cybersecurity fundamentals and lab documentation standards
Operations & Digital Media Systems Specialist
Harvest Intercontinental Church — Hagerstown, MD
January 2018 – Present
- Administer and support audiovisual, livestreaming, and network-connected systems to ensure reliable operations
- Troubleshoot hardware, software, and connectivity issues to maintain system uptime during live environments
- Manage system access controls and ensure secure handling of digital content and equipment
- Maintain technical documentation for system configurations, workflows, and troubleshooting procedures
- Support organizational operations through dependable technical support and systems coordination
🤝 Volunteer & Activities
- Cybersecurity Peer Mentor
- GenCyber Program Assistant
- Attendee, Capitol Technology HammerCon
✅ Work Authorization & Availability
- U.S. Citizen
- Open to Remote, Hybrid, and Onsite Roles
- Open to Relocation